Where can i get the train fare and timetable information?
You can get the fare and timetable information from our website at http://www.ktmtrain.com/.
Why are there no tickets available on the date I wish to travel?
Depending on the weekends or festive season in Malaysia, there could be a peak in purchase or all the tickets are sold out.
Can i make a group booking?
Yes, you can make a group booking.
How do I know my booking is confirmed?
An order summary from Easybook will be emailed which serves as a notification that your payment was successful.
A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.
Do I need to go to the KTM counter and show the E-Ticket received?
No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.
Do I need to print out the e-ticket?
You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.
Can I book tickets/register from outside the Malaysia?
Yes, you can book and register outside of Malaysia. All you need is a stable internet connection to do so.
Can I change my ticket?
No. Once booked, tickets are strictly non- changeable and non-refundable.
What should I do if I have not received my e-ticket before departure date?
Please check your spam folder first.
If it is not there, please email firstname.lastname@example.org ASAP.
Am I eligible to get concession train ticket?
You are eligible if you are qualified under below category:
Is the concession train ticket available for all train routes across Malaysia and Singapore
Concession/discount ticket is not valid for shuttle service for JB Sentral - Woodlands - JB Sentral.
What do I need during ticket inspection for concession train ticket?
Can I get assistance at the train station?
Yes, you can get it from the train station personnel on duty or the nearest train station management office.
What happens if I lose my property on one of your trains/at one of your stations?
If that happens please contact the nearest train station personnel available or the train station management counter.